Terms of Service
This website (www.laundrymate.in) is owned and operated by New Age Consumer Services Pvt. Ltd.. Throughout
the site, the terms “we”, “us” and “our” refer to New Age Consumer Services Pvt. Ltd.. New Age Consumer
Services Pvt. Ltd. offers this website, including all information, tools and services available from this site
to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site, you engage in our “Service” and agree to be bound by the following terms and conditions
(“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein
and/or available by hyperlink. These “Terms of Service” apply to all users of the site, including without
limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these “Terms of Service” carefully before accessing or using our website. By accessing or using
any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms
and conditions of this agreement, then you may not access the website or use any services. If these Terms of
Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service.
You can review the most current version of the Terms of Service at any time on this page. We reserve the right
to update, change or replace any part of these Terms of Service by posting updates and/or changes to our
website. It is your responsibility to check this page periodically for changes. Your continued use of or
access to the website following the posting of any changes constitutes acceptance of those changes.
Section 1 Website Usage Terms
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state
or province of residence, or that you are the age of majority in your state or province of residence and you
have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service,
violate any laws in your jurisdiction (including but not limited to copyright laws. You must not transmit any
worms or viruses or any code of a destructive nature.
You are hereby authorized by New Age Consumer Services Pvt. Ltd. to view, download, copy and print documents
and the graphics incorporated therein ("materials") from this website subject to the following restrictions
and in accordance with any written agreement between you and New Age Consumer Services Pvt. Ltd.:
- The materials may be used solely by you for your own personal informational, educational or other
noncommercial purposes unless otherwise expressly indicated;
- All copies you make must properly attribute the appropriate source, including any copyright or other
proprietary notices originally shown or included in the materials;
- You may not modify any of the materials found at this website unless otherwise expressly indicated, nor
attempt to pass off any materials found at this website as your own;
- You may not use, reproduce or publicly display or perform, or distribute any of the materials within this
website for any commercial or public purpose, unless New Age Consumer Services Pvt. Ltd. has given you prior
written consent to do so;
- You may not "mirror" or "frame" any portions of this website in any other environment without prior
written consent from New Age Consumer Services Pvt. Ltd;
- You may not display or transmit New Age Consumer Services Pvt. Ltd. RSS feed content in a manner that does
not permit successful linking to, redirection to, or delivery of the applicable official New Age Consumer
Services Pvt. Ltd. URL (www.laundrymate.in), and you may not insert any intermediate page, splash page, or
other content between the New Age Consumer Services Pvt. Ltd. RSS link and the applicable official New Age
Consumer Services Pvt. Ltd. URL (www.laundrymate.in).
New Age Consumer Services Pvt. Ltd. reserves the right to terminate the access of any user in its sole
discretion, including users that do not observe these Terms and Conditions or who infringe or otherwise
violate the rights of others. You agree that you are expressly prohibited from using any materials found on
this website to the detriment of New Age Consumer Services Pvt. Ltd. or its affiliates in any type of patent
Your failure to comply with this prohibition constitutes copyright infringement of the materials at issue.
Each instance of noncompliance with this prohibition constitutes a separate instance of infringement, and
subjects you to a payment obligation as liquidated damages and not as a penalty. A breach or violation of any
of the Terms will result in an immediate termination of our Services.
You are prohibited from posting or transmitting to New Age Consumer Services Pvt. Ltd. via this website, any
material that is unlawful, obscene, pornographic, libelous, defamatory, threatening, or otherwise
Section 2 General Conditions
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content may be transferred unencrypted and involve (a) transmissions over various
networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the
Service, or access to the Service or any contact on the website through which the service is provided, without
express written permission by us.
- Laundrymate.in strives to provide the best quality service to its valuable customers. All the dry cleaning
& laundry services provided by us here in India are based on standard practices followed by us. The services
offered and techniques used have been tested and also adjusted to ensure optimum cleaning and safety of your
everyday wear clothing in addition to the special fabrics & garments.
- In the event of damage caused in an article or loss for which we take the responsibility, the customer is
compensated according to the table for the current values on the devaluation for the articles; the
compensation relates only to the entrusted articles. The maximum compensation is limited to 5 times the
service price, subject to a maximum of Rs 1000 per garment. The garment for which the compensation is made
shall be retained by the company.
- The acknowledgement sheet provided by our field staff is not the ultimatum. There is a chance of counting
mistake here and we are not liable for the same. The exact count will be provided after the clothes reach
our facility. Customer is not entitled for any compensation in these cases.
- We put all efforts to respect the agreed pickup & delivery period & timeliness. Delays do not however give
any right to compensation.
- We will not take any liability for stains, color bleeding, loss of buttons, cloth stretching and other
such issues. These issues primarily happen with cloth ageing and not a result of our laundry practices.
- The company is untied to any responsibility excluded in the event of serious negligence. Our
responsibility to the article only holds true if the article to be treated supports the process of cleaning
recommended on the label of maintenance. If the article does not support any wash care and maintenance
instruction, the company shall use its expertise to provide appropriate service with exclusion to any
- In spite of the simple professional control carried out at the time of the reception of the articles, we
cannot be held responsible for the damage due to non identifiable properties or not detectable defects such
as: insufficient resistance of fabrics or the seams, bad reaction of the colors or the impressions, presence
of a pen in the lining, former defects, deterioration of the buttons, loops, zippers, shoulder pads,
ornaments, etc., or if the label of maintenance is incorrect. A responsibility for contracting or
modification of the colors remaining in the usual tolerances is excluded.
- The company aims to provide the best quality of cleaning available as per its standard methods; however
does not guarantee the removal of all stains on an article. Stain removal is a very complicated process and
we do not guarantee stain removal in any case. Whenever possible, the company will notify the customer of
stains and issues that cannot be resolved due to further possible damage to the fabric.
- The need for a particular treatment must be obvious especially in the event of delicate characteristics of
the textile easily recognizable or stains which require a special treatment. The symbol of maintenance
and/or the indication of the care on the label of maintenance are determining for the cleaning of the
- We commit ourselves to clean and provide additional services according to the professional methods. Your
entrusted articles will be treated with the greatest care and respect for the environment. We welcome your
feedback at all times and will ensure it is incorporated into our system for continuous improvement when
- The articles will be delivered within a maximum period of 7 days after their pick up. The company shall
make attempt to contact the customer if customer fails to take the delivery within 7 days after the pickup,
however cannot be held liable for loss of article if customer fails to take delivery of the articles even
after 30 days.
- The articles will be returned only against validation of receipt provided earlier unless in special
- A guarantee of ultimate success of the company is excluded.
- Any complaint(s) must be deposited without delay; and at the latest within 48 hours after receiving the
articles. The right to entertain the complaint lies with the company in this case.
- The complaints are carefully examined by our customer service and will be responded to with an
- The general terms and conditions of this site are subject to the Indian Laws and Jurisdiction of Bangalore
- All taxes and Levies applicable as per law.
- We are not liable for any articles such as pendrive, keys, wallets, or other such items left in the
clothes given. We will try our best to return them, however we do not guarantee them.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect
Section 3 Accuracy, Completeness and Timeliness of Information
We are not responsible if information made available on this site is not accurate, complete or current. The
material on this site is provided for general information only and should not be relied upon or used as the
sole basis for making decisions without consulting primary, more accurate, more complete or timelier sources
of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and
is provided for your reference only. We reserve the right to modify the contents of this site at any time, but
we have no obligation to update any information on our site. You agree that it is your responsibility to
monitor changes to our site.
Section 4 Modifications to the Service and Prices
Prices for our products are subject to change without notice. We reserve the right at any time to modify or
discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to
you or to any thirdparty for any modification, price change, suspension or discontinuance of the Service.
Section 5 Products or Services
Certain products or services may be available exclusively online through the website. These products or
services may have limited quantities. We reserve the right, but are not obligated, to limit the sales of our
products or services to any person, geographic region or jurisdiction. We may exercise this right on a
casebycase basis. We reserve the right to limit the quantities of any products or services that we offer. All
descriptions of products or product pricing are subject to change at any time without notice, at the sole
discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or
service made on this site is void where prohibited.
Section 6 Optional Tools
We may provide you with access to thirdparty tools. You acknowledge and agree that we provide access to such
tools “as is” and “as available” without any warranties, representations or conditions of any kind and without
any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you
should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant
thirdparty provider(s). We may also, in the future, offer new services and/or features through the website
(including, the release of new tools and resources). Such new features and/or services shall also be subject
to these Terms of Service.
Section 7 Thirdparty Links
Certain content, products and services available via our service may include materials from thirdparties.
Thirdparty links on this site may direct you to thirdparty websites that are not affiliated with us. We are
not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have
any liability or responsibility for any thirdparty materials or websites, or for any other materials,
products, or services of thirdparties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources,
content, or any other transactions made in connection with any thirdparty websites. Please review carefully
the thirdparty's policies and practices and make sure you understand them before you engage in any
transaction. Complaints, claims, concerns, or questions regarding thirdparty products should be directed to
Section 8 User Comments, Feedback and Other Submissions
If, at our request, you send certain specific submissions (for example contest entries) or without a request
from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email,
by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without
restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you
forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay
compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion
are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable
or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any thirdparty, including copyright, trademark,
privacy, personality or other personal or proprietary right. You further agree that your comments will not
contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other
malware that could in any way affect the operation of the Service or any related website. You may not use a
false email address, pretend to be someone other than yourself, or otherwise mislead us or thirdparties as to
the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take
no responsibility and assume no liability for any comments posted by you or any thirdparty.
Section 9 Personal Information
Section 10 Errors, Inaccuracies and Omissions
Occasionally there may be information on our site or in the Service that contains typographical errors,
inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product
shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or
omissions, and to change or update information or cancel orders if any information in the Service or on any
related website is inaccurate at any time without prior notice (including after you have submitted your
We undertake no obligation to update, amend or clarify information in the Service or on any related website,
including without limitation, pricing information, except as required by law. No specified update or refresh
date applied in the Service or on any related website, should be taken to indicate that all information in the
Service or on any related website has been modified or updated.
Section 11 Prohibited Uses
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the
site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any
unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or
local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual
property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or
discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or
disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type
of malicious code that will or may be used in any way that will affect the functionality or operation of the
Service or of any related website, other websites, or the Internet; (h) to collect or track the personal
information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or
immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related
website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any
related website for violating any of the prohibited uses.
Section 12 Disclaimer of Warranties; Limitation of Liability
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure
or errorfree. We do not warrant that the results that may be obtained from the use of the service will be
accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of
time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and
all products and services delivered to you through the service are (except as expressly stated by us) provided
'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind,
either express or implied, including all implied warranties or conditions of merchantability, merchantable
quality, fitness for a particular purpose, durability, title, and noninfringement.
In no case shall New Age Consumer Services Pvt. Ltd., our directors, officers, employees, affiliates, agents,
contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any
direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without
limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages,
whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use
of any of the service or any products procured using the service, or for any other claim related in any way to
your use of the service or any product, including, but not limited to, any errors or omissions in any content,
or any loss or damage of any kind incurred as a result of the use of the service or any content (or product)
posted, transmitted, or otherwise made available via the service, even if advised of their possibility.
Because some states or jurisdictions do not allow the exclusion or the limitation of liability for
consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the
maximum extent permitted by law.
Section 13 Indemnification
You agree to indemnify, defend and hold harmless New Age Consumer Services Pvt. Ltd. and our parent,
subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers,
subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable
attorneys’ fees, made by any thirdparty due to or arising out of your breach of these Terms of Service or the
documents they incorporate by reference, or your violation of any law or the rights of a thirdparty.
Section 14 Severability
In the event that any provision of these Terms of Service is determined to be unlawful, void or
unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable
law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such
determination shall not affect the validity and enforceability of any other remaining provisions.
Section 15 Termination
The obligations and liabilities of the parties incurred prior to the termination date shall survive the
termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these
Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease
using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of
these Terms of Service, we also may terminate this agreement at any time without notice and you will remain
liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access
to our Services (or any part thereof).
Section 16 Entire Agreement
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not
constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules
posted by us on this site or in respect to The Service constitutes the entire agreement and understanding
between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements,
communications and proposals, whether oral or written, between you and us (including, but not limited to, any
prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting
Section 17 Governing Law
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and
construed in accordance with the all laws under Indian Penal Code.
Section 18 Changes to Terms of Service
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service
by posting updates and changes to our website. It is your responsibility to check our website periodically for
changes. Your continued use of or access to our website or the Service following the posting of any changes to
these Terms of Service constitutes acceptance of those changes.
Section 19 Terms for Using Our Service
- Clothes need to be counted at the time of delivery in front of the delivery guy and any discrepancy be
notified at that time only.
- Clothes will be handed over to security or friend or neighbor in case of customer not being available only
when a written confirmation is provided from the customer in the form of a mail or text message.
- The company will need minimum 1 day after the day of complaint to give an update on the issues raised.
- The company tries to deliver clothes on time but sometimes due to unforeseeable circumstances there might
be a delay in delivery.
- Some stains are very tough and not covered under this service agreement. So, if the stains don’t go, we
will not be held responsible.
- In case of damage to a cloth, the damage should be reported to the company within 48 hours of delivery.
- In case of damage to a cloth, the company will try to rectify the damage. In case of failure in doing
that, 5 times the amount of the service availed for, will be reimbursed. Please refer general conditions for
- We take special care in handling all types of cloths. But, due to the basic property of some clothes, they
will bleed colors on their own. In such cases, company won’t be liable for any loss.
- The company is not responsible if the customer forgets something in the clothes and it gets damaged and/or
- It is a strict policy of the company to not process damaged, torn, or stained clothes. It will be done
only on special request and written approval (Either by mail or SMS) by the customer.
Section 20 Terms for Using Express Service
- Express service promises to deliver within 6 hours from the time of pick up.
- If your laundry is ready before selected time slot we will make a call and confirm your availability.
- Cost of express service is same as normal service listed over website.
- Any offer listed for regular service does may not apply for express service.
- There might be delay in delivery by any natural calamities and traffic.
- We are not responsible for the strains and damaged clothes after collecting from you.
- If damage is caused due to washing, we are liable for maximum of 5 times the service cost for that cloth.
- Invoice will be sent by mail to registered email id.
- You are liable to pay amount sent through invoice when clothes are delivered.
Section 21 Refund Policy
- Newage Consumer Services Pvt Ltd may provide partial/full refund in some cases
- We may also provide a complimentary rewash in some cases. The final decision for the same rests with
Newage Consumer Services Pvt Ltd management
Section 22 Cancellation Policy
- User can cancel at any time before actual pickup. No cancellation charges will be levied
- No cancellations allowed once the pickup is completed but for exceptional cases and the final decision for
the same rests with Newage Consumer Services Pvt Ltd management
Section 23 Contact Information
Questions about the Terms of Service should be sent at firstname.lastname@example.org
your data is collected and used by NEW AGE CONSUMER SERVICES PVT. LTD. on the Site. As a visitor to the Site/
the Site you agree to the collection and use of your data by NEW AGE CONSUMER SERVICES PVT. LTD. in the manner
What information is, or may be, collected form you?
As part of the registration process on the Site, NEW AGE CONSUMER SERVICES PVT. LTD. may collect the
following personally identifiable information about you: Name including first and last name, alternate email
address, mobile phone number and contact details, Postal code, Demographic profile (like your age, gender,
occupation, education, address etc.) and information about the pages on the site you visit/access, the links
you click on the site, the number of times you access the page and any such browsing information.
How do we Collect the Information ?
NEW AGE CONSUMER SERVICES PVT. LTD. will collect personally identifiable information about you only as part
of a voluntary registration process, online survey or any combination thereof. The Site may contain links to
other Web sites. NEW AGE CONSUMER SERVICES PVT. LTD. is not responsible for the privacy practices of such Web
sites which it does not own, manage or control. The Site and thirdparty vendors, including Google, use
firstparty cookies (such as the Google Analytics cookie) and thirdparty cookies (such as the DoubleClick
cookie) together to inform, optimize, and serve ads based on someone's past visits to the Site.
How is information used ?
NEW AGE CONSUMER SERVICES PVT. LTD. will use your personal information to provide personalized features to
you on the Site and to provide for promotional offers to you through the Site and other channels. NEW AGE
CONSUMER SERVICES PVT. LTD. will also provide this information to its business associates and partners to get
in touch with you when necessary to provide the services requested by you. NEW AGE CONSUMER SERVICES PVT. LTD.
will use this information to preserve transaction history as governed by existing law or policy. NEW AGE
CONSUMER SERVICES PVT. LTD. may also use contact information internally to direct its efforts for product
improvement, to contact you as a survey respondent, to notify you if you win any contest; and to send you
promotional materials from its contest sponsors or advertisers. NEW AGE CONSUMER SERVICES PVT. LTD. will also
use this information to serve various promotional and advertising materials to you via display advertisements
through the Google Ad network on third party websites. You can opt out of Google Analytics for Display
Advertising and customize Google Display network ads using the Ads Preferences Manager. Information about
Customers on an aggregate (exlcuding any information that may identify you specifically) covering Customer
transaction data and Customer demographic and location data may be provided to partners of NEW AGE CONSUMER
SERVICES PVT. LTD. for the purpose of creating additional features on the website, creating appropriate new
products and services and conducting marketing research and statistical analysis of customer behaviour and
With whom your information will be shared ?
NEW AGE CONSUMER SERVICES PVT. LTD. will not use your financial information for any purpose other than to
complete a transaction with you. NEW AGE CONSUMER SERVICES PVT. LTD. does not rent, sell or share your
personal information and will not disclose any of your personally identifiable information to third parties.
In cases where it has your permission to provide products or services you've requested and such information is
necessary to provide these products or services the information may be shared with NEW AGE CONSUMER SERVICES
PVT. LTD.’s business associates and partners. NEW AGE CONSUMER SERVICES PVT. LTD. may, however, share consumer
information on an aggregate with its partners or third parties where it deems necessary. In addition NEW AGE
CONSUMER SERVICES PVT. LTD. may use this information for promotional offers, to help investigate, prevent or
take action regarding unlawful and illegal activities, suspected fraud, potential threat to the safety or
circumstances such as compliance with subpoenas, court orders, requests/order from legal authorities or law
enforcement agencies requiring such disclosure.
What Choice are available to you regarding collection, use and distribution of your information ?
To protect against the loss, misuse and alteration of the information under its control, NEW AGE CONSUMER
SERVICES PVT. LTD. has in place appropriate physical, electronic and managerial procedures. For example, NEW
AGE CONSUMER SERVICES PVT. LTD. servers are accessible only to authorized personnel and your information is
shared with employees and authorised personnel on a need to know basis to complete the transaction and to
provide the services requested by you. Although NEW AGE CONSUMER SERVICES PVT. LTD. will endeavour to
safeguard the confidentiality of your personally identifiable information, transmissions made by means of the
Internet cannot be made absolutely secure. By using this site, you agree that NEW AGE CONSUMER SERVICES PVT.
LTD. will have no liability for disclosure of your information due to errors in transmission or unauthorized
acts of third parties.
How can you correct inaccuracies in the information ?
To correct or update any information you have provided, the Site allows you to do it online. In the event of
loss of access details you can send an email to: email@example.com
NEW AGE CONSUMER SERVICES PVT. LTD. reserves the right to change or update this policy at any time. Such
changes shall be effective immediately upon posting to the Site.